Booking Deposit — Terms & Refund Policy

1. What your deposit does

Your booking deposit reserves your surgery date and secures the package price confirmed to you in writing. The deposit is not an additional fee: it is deducted in full from your total package price, and the balance is payable as set out in your written quote.

2. Before you pay

Deposits are only taken after your free assessment, once a doctor has provisionally confirmed your suitability and your coordinator has confirmed your quote and available dates in writing. If you have not completed an assessment yet, please contact us first — do not pay a deposit for a date that has not been offered to you.

3. Changing your date

Plans change — we understand. You may move your reserved date to another available date free of charge once, provided you give us at least 30 days’ notice before your scheduled arrival. Your deposit transfers to the new date in full. Date changes requested with less than 30 days’ notice are handled case by case, depending on hospital and surgeon availability.

4. Refunds

Your deposit is non-refundable. It is a reservation payment: it blocks an operating-theatre slot, surgeon time and hotel capacity on your behalf, which we can rarely re-fill. Cancelling your booking does not entitle you to a refund, regardless of notice period — if your plans change, use your free date change (Section 3) instead.

Two exceptions apply:

• If we cancel: should we cancel your procedure and be unable to offer you a reasonable alternative date, your deposit is refunded in full.
• If surgery is medically declined: should our medical team determine during pre-operative checks that surgery is not safe or suitable for you, your deposit is not lost — it remains fully transferable as credit toward another suitable treatment or a future date, valid for 12 months.

In cases of documented serious illness, bereavement or other exceptional circumstances, contact your coordinator — we will always look for a fair solution, such as transferring your deposit to a future date.

5. How refunds are processed

Approved refunds are returned to the original payment card via our payment provider, in the currency you paid, normally within 14 business days of approval. Bank processing times may add a few days. We never ask for your card details by phone, e-mail or WhatsApp — refunds always go back through the secure payment system you originally used.

6. Questions or requests

For any question about your deposit, date change or refund request, contact your patient coordinator directly, message us on WhatsApp at +90 542 121 40 03, or e-mail info@newmehealthclinic.com. Refund requests should include your full name, booking date and the e-mail address used at payment.

This policy does not affect your statutory rights under applicable consumer law.